Delivery & Payment

General Information

All items available at Turquoise Port are handcrafted and some pieces are one-of-a-kind. I try my very best to keep my inventory up to date, but in the event that an item is no longer available at the time of your purchase, I will inform you as soon as I can and your payment will be fully refunded. 

No shipping to P.O. Box addresses

The aim is to dispatch your order within three working days of payment confirmation. During busier times, I estimate 3-5 working days.

Some items are not available for shipping, but can be ordered online for pick-up in the Showroom. These items are clearly marked.

Free In-Store Pickup

Want to save the shipping fee? Place your order online and collect it at one of Turquoise Port’s Showroom Open Days in Higashigotanda, central Tokyo.

Delivery within Japan

Up to 500g: ¥500 yen
Up to 1kg: ¥700 yen
Up to 2kg: ¥1,100 yen
Up to 4kg: ¥1,400 yen
Above 4kg: Please get in touch for a quote.
Your order will be shipped via Japan Post.

International Shipping

Shipping from Japan is severely impacted due to the pandemic as well as the war in Ukraine. 
Shipping by air is currently not available to European, Australian and North American locations.
All international orders are shipped via sea which can take up to 4 months depending on the destination.
My apologies for the inconvenience caused – this is out of my control.

Turquoise Port uses Japan Post for all international shipping:
From ¥1,000 or the equivalent in the respective currency (approx. GBP7 , USD10, EUR 8 etc.).
The total cost will be calculated at checkout and is determined by the total weight of your basket. 

International shipping is possible to most destinations – please get in touch if your delivery country is not listed at checkout.

Please note:
International shipping may incur further postage charges based on final weight and size of packed orders. You will be contacted directly before your order is dispatched if further postage costs are required.

Orders shipped outside of Japan may be subject to taxes, duties and fees levied by the destination country according to local legislation. You will need to bear these charges for customs clearance levied at the destination country.  Unfortunately, I cannot control or predict what these charges may be – please check with your local customs office for more details as customs tariffs vary from country to country.  

Payment

Credit card and Paypal payments are accepted; cash payments in-store possible.

Turquoise Port is based in Tokyo, Japan.