Privacy & Cookie Policy

This website is owned and maintained by Turquoise Port located in Higashigotanda, Tokyo, Japan. Our website address is:

You can access our website without disclosing your personal data.  Should you wish to provide us with your contact details, you can do this on our Contact Us page.

If you decide to purchase a product from us, we would need you disclose some for your personal data in order to fulful our service.

Your data is incredibly important to you and to us. Turquoise Port uses and stores your data for fulfilling our service to you. You will have to confirm that you would like to be contacted by us for marketing purposes. You may withdraw consent for marketing at any time.


To enable us to deliver our products, we will ask you to provide personal details such as:

– Name

– Email address

– Address

– Payment details

– Telephone Number

These pieces of data allow us to process your request, contact you, provide our services and keep you informed of the process. If it is necessary for delivering the products, we disclose your personal data to third parties such as a delivery service provider (e.g. Japan Post, DHL etc.)


– Name

– Email address


The Turquoise Port team will never pass or sell your data outside the company except where a third party requires the data to provide communications as part of our normal service e.g. a delivery service provider in which we provide a name, an address and a method of contact e.g. phone number.


We do not currently collect financial information through our website, as that information is collected and stored by Woo Commerce and Square, Inc., our third-party payment processors. 

However, we may from time to time request and receive some of your financial information from our payment processor for the purposes of completing transactions you have initiated through the services, protecting against or identify possible fraudulent transactions, and otherwise as needed to manage our business. In those cases, we will use best practices to protect your financial information.


We use cookies on our website – partly to provide basic web services and partly to help us monitor and track website usage through Google Analytics.

Turquoise Port is responsible for the optimal performance of the website. To ensure that the website functions properly, Turquoise Port uses technology that involves processing personal data, such as cookies.

A cookie is a small text file that is stored on the visitor’s device (electronic appliance) when the site is first visited. Cookies are intended to collect information about a person, the website or statistics. Some cookies are also intended to improve user experiences of the website.

Types of cookies

We make a distinction between functional and non-functional cookies.

Functional cookies are always used. These are necessary for the efficient operation of the website and process personal data only for the purpose for which these data are completed. For instance, the basket stores personal data for the processing and delivery of your order.

Non-functional cookies include analytics cookies. These cookies are not necessary for the functioning of the website. Analytics cookies show us which parts of the website need improving and, for instance, allow us to measure the popularity of certain pages. Non-functional cookies have a great variety of purposes, but they mainly enable us to improve our service provision. We can, for example, measure how often our website is visited and discover what information visitors are looking for.

We use the following non-functional cookies:

Analytics cookies

We use analytics cookies to collect statistics about the use of the website by visitors. By measuring website use, the site can be improved to benefit visitors.

The data stored includes the following:

– IP address

– Technical characteristics, such as the browser you are using

– the page from which you accessed the online shop

Tracking cookies

These are cookies that are used to identify an internet user on a website. By using tracking cookies, we record the internet pages you visit. The information about your website visits allows us to derive your preferences and interests. We can use this information to make personal offers and improve our website.

Blocking and removing cookies

If you do not want our website to store cookies on your computer, you can indicate this in the cookie notice that appears when you first visit our website.

If you have previously accepted our cookies, this notice will no longer appear and you will have to remove the cookies yourself in your browser settings (if desired).

You can also opt to block the use of cookies via your browser. If you block the use of all cookies, our website will work less efficiently. We advise you to block only undesired cookies. You can do so in your browser settings.


You have the right to have inaccurate personal data rectified or removed – if you would like to do so please contact us at

You have the right to stop marketing emails at any time by clicking “Unsubscribe” on any email you receive or let us know at any time by sending an email to


The Turquoise Port team employs a variety of security measures to back up, protect and manage your data. We undertake to secure your data as much as possible using up to date technology and robust policies and processes.